INTERFACE Honolulu
Presented by Mark Fitzgerald • Chief Compliance Officer, Brigham Young University Hawaii
A key to creating a culture of compliance is to make it meaningful for all who are involved. Too often compliance is seen as a restriction rather than a series of best practices that can keep all of us safe and enhance user experiences. By adopting practices learned from your help desk –– knowledge management, continual improvement, setting expectations, and practice communications –– you can transform compliance into a tool to help users trust in what IT is delivering to them.
Presented by: Mark Fitzgerald / Chief Compliance Officer, Brigham Young University Hawaii
Mark Fitzgerald is BYU Hawaii’s Chief Compliance Officer in the Office of Compliance & Ethics and oversees the Purchasing Department. In this position, Fitzgerald manages programs and activities for establishing standards and implementing procedures to help leaders and managers ensure the university’s compliance with applicable laws and regulations.
Fitzgerald has worked in higher education information technology for over 25 years. Most recently, he worked as the Chief Information Security Officer at Boise State University where he had responsibility for IT compliance. He has also held positions as Executive Director for the Office of Information Technology and Director of Customer Care and Academic Technologies. He taught in the Master of Business Administration program at Boise State University. He also spent some of the early years of his career at BYU in Provo, Utah.
Fitzgerald has a Master of Business Administration in Information Technology from Boise State University and a Bachelor of Arts in Marketing Communications from Brigham Young University in Provo. He has several certifications and associations, including being a Lean Six Sigma Yellow Belt. He also had the privilege of teaching in the Boise State University MBA and Master of Cybersecurity programs.
