INTERFACE Salt Lake City
Presented by Nate Purser, Data & AI Specialist, Cerium Networks and Isha Desai, Data & AI Technical Specialist, IBM
This session is designed to demonstrate what’s truly possible with AI agents and intelligent automation. We’ll explore real-world use cases from Cerium’s clients and highlight how IBM is applying agentic AI within their own organization. For example, IBM’s “AskIT” Agent now resolves 80% of common IT issues for their global workforce.
Cerium and IBM AI experts will also cover how organizations can create and manage AI agents that work across different large language models, automation tools, and applications. We’ll highlight practical approaches, governance and orchestration strategies that all organizations can apply as they begin or expand their AI journey.
Whether you’re just starting to explore AI agents or already testing them, this session will provide concrete examples, lessons learned, and practical strategies to help you take the next steps in adopting Agentic AI.