INTERFACE Boise
Presented by Mark Fitzgerald • Executive Director of Customer Care, Boise State University
The events of the past year have accelerated conversations between the business and employees about what it means to be flexible. Whether it be schedule, location, amenities, or technologies, employees are seeking what they want and when and where they want it. This has led to a host of issues for technologists to consider, create process and policy around, as well as support.
Industries all over will have a remote workforce for the foreseeable future. Technology has led this transition and will continue to do so. IT professionals need to have a voice in these policy decisions. Spending needs to be reprioritized to accommodate these changes. Come and gather to discuss and share some of the challenges in supporting a hybrid work environment.
Presented by: Mark Fitzgerald / Executive Director of Customer Care, Boise State University
Mark Fitzgerald has a passion for education and has been working in higher education for over twenty-five years. He has presented at dozens of conferences as well as having had the opportunity to be an international keynote speaker. Mark is the Executive Director of Customer Care at Boise State University and is also an adjunct professor in the College of Business and Economics. He has presented all over the world at HDI conferences, local chapter meetings, and HDI Higher Education Forum meetings. He has chaired organizations such as the Higher Education Forum and the HDI Desktop Support Advisory Board.
