Presented by Adam Geffner • Principal Architect at Asurion and President at Avaya IAUG Nashville-TN Chapter
What is AI, what it's NOT, and how is it making an impact today? Artificial Intelligence is becoming more immersive in nearly every aspect of technology and our lives, but it's not what most expected it to become. Many anticipated we'd have intelligent machines that could think for themselves near, on par or even rival a human's intelligence by now. We're still not there yet, but nearly 65 years since "Artificial Intelligence" was first coined, AI is bearing some significant fruit. It's been an explosive decade for AI, and it's going to become more prevalent in nearly everything we do going forward.
One huge area of growth for AI has been in the communications sector. Real-time universal translators that can analyze your emotional mood, intelligent sensors and new GPS systems powering autonomous cars with 5G ultra-efficient networks, and AI assistants in nearly every home (who doesn't have an Alexa or Siri to call their own?). We'll discuss the various sub-components that make up AI, how it's being applied in the contact center, powering next-gen 5G networks, the potential dangers of AI when bias is introduced, and where AI is heading next in communications and related space.