INTERFACE Portland
Presented by Greg Hatch, Sr Vice President, Strategic Growth • Gage Technologies
Despite widespread AI adoption in 2025–2026, only a small percentage of organizations are realizing significant business impact. This session cuts through the hype to clarify what AI truly is, explore the rise of generative and agentic AI, and highlight where real value is emerging—particularly in customer experience (CX) and security. Drawing on recent industry research and practical experience, we examine why many initiatives stall and what differentiates successful ones.
Participants will leave with a practical roadmap for AI success: aligning initiatives to clear business outcomes, assessing readiness, managing risks, and embedding security and governance from the start. The message is simple—AI transformation is less about the technology itself and more about strategy, data, leadership, and disciplined execution.