INTERFACE Spokane
Presented by Mark Vogl, Director of Microsoft Engineering Services, & Susan Anderson, VP of Sales • Cerium Networks
An evacuation order arrives in the middle of the workday. Employees leave the office, and the building becomes inaccessible. Once people are safe, can your team reach one another, keep customers informed, and continue essential work?
Whether the disruption comes from a wildfire, severe weather, or a human-caused incident, the challenge extends beyond the building. Moving services to the cloud can create confidence that work can continue from anywhere. But what still depends on infrastructure or applications back at the office? If your building lost power or connectivity, would employees still be able to sign in, make calls, access critical applications, and support customers? Are you sure? This session explores what it takes to keep communication and essential work moving when the places and systems you normally depend on cannot.
Join us for a practical discussion on building resilient communication strategies for the modern workplace. We'll explore how organizations are modernizing voice, collaboration, messaging, and business continuity capabilities to ensure employees remain productive and customers stay connected, regardless of location, infrastructure failures, or changing business demands.
Learn from real-world experiences and discover the architectural, operational, and compliance considerations that help separate organizations that recover quickly from those that struggle when communication matters most.
You'll walk away with actionable strategies for:
- Modernizing voice and collaboration platforms
- Ensuring E911 and location compliance for hybrid workers
- Designing for high availability and geographic resiliency
- Building business continuity and communication failover plans
- Supporting a distributed workforce without increasing operational complexity
- Reducing risk from aging infrastructure and legacy systems
- Maintaining seamless communication with employees, customers, and partners during disruptions
Whether you're responsible for collaboration platforms, infrastructure, networking, security, end-user computing, or business continuity planning, this session will help you identify hidden risks, avoid costly mistakes, and build a communications foundation ready for the next decade of work.
Presented by: Mark Vogl & Susan Anderson / Cerium Networks
Mark Vogl, Director of Microsoft Engineering Services, Cerium Networks
Mark Vogl is a collaboration and cloud calling expert with more than 20 years of experience helping organizations navigate the changing world of enterprise communications. As a Senior Collaboration Engineer at Cerium Networks, Mark specializes in Collaboration Systems, with experience spanning Microsoft 365, Teams, AudioCodes, Cisco Webex, Zoom, Avaya, various contact center platforms, and other related collaboration technologies.
A Microsoft Certified Solutions Master (MCSM), Mark combines technical expertise with a practical understanding of the business challenges organizations face when modernizing communications. Since joining Cerium in 2005, he has experienced firsthand the evolution of the modern workplace and has worked with organizations on the transition from traditional voice systems to cloud-based calling and collaboration.
Mark brings a real-world perspective to the opportunities and challenges of modern workplace communications, helping audiences understand not just what the technology can do, but how to put it to work effectively.
Susan Anderson, Vice President of Sales, Cerium Networks
Susan Anderson is the Vice President of Sales at Cerium Networks, where she partners with organizations across the Pacific Northwest to help them leverage technology to solve business challenges, improve employee and customer experiences, and achieve strategic growth objectives. She leads Cerium's sales organization and works closely with clients to align technology investments with measurable business outcomes. As Vice President of Sales at Cerium Networks, she is responsible for sales strategy and business development.
With a passion for building lasting client relationships, Susan brings a consultative approach to every engagement, helping organizations navigate digital transformation, modern work, cybersecurity, cloud, collaboration, contact center, and managed services initiatives. Her focus is not simply on technology adoption, but on ensuring technology creates meaningful value for employees, customers, and the business.
Susan is known for her ability to connect business strategy with practical execution, bringing together people, process, and technology to help organizations innovate, grow, and prepare for the future. She is particularly passionate about helping clients simplify complexity, accelerate results, and maximize the value of their technology investments.
