INTERFACE New Mexico
Presented by Mitel
David Wallace, a Mitel Customer Experience Specialist, will be reviewing trends in Customer Experience and the business impact of CX. This discussion will include topics such as Top Ten Trends in Customer Experience, Digital Transformation and the impact of Artificial Intelligence in Customer Experience solutions. Studies have shown that as we move forward with technology, Customer Experience will overtake price and product as the key brand differentiator. Are you and your organization prepared for this transition in customer needs and expectations? Mr. Wallace will be discussing these important topics and end with a Q&A session to discuss your specific needs.