[1 CPE] Work-Life Effectiveness: The Impacts on Employees & Employers

  Presented by Alaska Communications

In this presentation, you will learn the basics of work-life effectiveness and understand how it impacts the company’s bottom line. There are seven key elements of work-life effectiveness. We will explore these elements, which include ideas on how to bring them to your organization. We will also address work-life and wellness issues caused by the COVID-19 pandemic.

Digital Transformation in 2020 and Beyond: What’s Changed and What’s the Same

  Presented by Ann Dunkin • Chief Strategy & Innovation Officer, Dell Technologies

While our lives have changed dramatically this year, some things, like the need to have a highly capable, well trained and motived workforce haven’t changed. We’ll discuss how the pandemic accelerated government digital transformation and the challenges that still exist.

IT departments worked quickly and efficiently to support remote workforces. While productivity in many departments and industries has been effective, there have been adverse effects from remote working. While technology has been a driving force, it can’t replace some elements. Join Ann Dunkin for a look at the gaps that have been created and what lies ahead.

Ann Dunkin is Chief Strategy and Innovation Officer at Dell Technologies. Prior to joining Dell, Ms. Dunkin was the Chief Information Officer for the County of Santa Clara. Located in the heart of Silicon Valley, Santa Clara is the 15th largest county in the United States. Ms. Dunkin also served in the Obama Administration as the Chief Information Officer of the United States Environmental Protection Agency. Prior to her time in Washington D.C., she was the Chief Technology Officer for the Palo Alto Unified School District. Ms. Dunkin joined the School District after a long career at Hewlett Packard in a variety of leadership roles.

Ms. Dunkin is a published author, most recently of the book Industrial Digital Transformation, and sought-after speaker on the topics of technology modernization, digital services and organizational transformation. Throughout her career she has served on a wide range of professional boards and committees. She currently serves on the OptimEyes.io Board of Advisors, the WSC Board of Directors, the Agile Government Leaders (AGL) Board of Directors and the Georgia Tech President’s Advisory Board.

She holds a Master of Science and a Bachelor of Industrial Engineering, both from The Georgia Institute of Technology. She is a licensed professional engineer in the states of California and Washington.

Managing the New Team Dynamic in a Teleworking World

  Presented by INTERFACE Advisory Council

Migrating data to the cloud has been a transition many years in the making. With the move to teleworking in 2020, many organizations have sped up their cloud usage out of necessity. Many new security challenges have come from this. In addition, monitoring productivity of staff has been difficult. Managing all team dynamics has brought questions of effective policies and procedures.

Join the INTERFACE-Sacramento Advisory Council for a discussion of these topics and more. We will present practical suggestions in managing your cloud providers to allow maximum work efficiency while also meeting your cyber security needs.


Panelists:

Keson Khieu • Chief Information Officer, Emergency Medical Services Authority
Maisha Dottery • Chief Technology Strategist, California State Treasurers Office
Tony Coronas • Director of Information Technology, Roebbelen Contracting, Inc

Shifting from ITSM to ESM as a Way to Enable and Transform the Enterprise

  Presented by ServiceNow

As a member of IT, have you found yourself doubting your relationship with the rest of the organization as you’re perceived as a cost center rather an equal part stakeholder with a common goal? Do you find yourself struggling to collaborate with the rest of the organization as the tech debt in your organization has created seemingly insurmountable silo’s? If you feel any of this describes your work environment and how IT may be perceived, please join the discussion in how the concepts of IT Service Management need to shift to a more inclusive Enterprise Service Management strategy. Ultimately, driving more effective technology purchasing, collaboration across the enterprise and re-branding of IT as an organizational enabler.

Work from Anywhere: The New Norm For Public Sector

  Presented by Nutanix

As we have seen in 2020, many companies are working to enable their employees to have a work from home capability. However, there are many factors that contribute to whether that will be possible or not. Are their apps supported? What devices are supported? How secure will they be? What latency issues will they incur and where is the data locality?

All of these topics and more will be addressed.

Building a Secure and Sustainable Remote Work Environment

  Presented by Eric Finch • Chief Innovation and Technology Officer, City of Spokane

This presentation looks at how to build a more sustainable remote work environment, now that COVID-19 has made an enduring part of the technology support landscape. Using examples and lessons learned from Spokane and other organizations, we’ll give a quick look at the rapid expansion, evolving best practices for security and support, and what this means for technology and organizations going forward.

Eric Finch started as Chief Information & Technology Officer (CITO- a combined CIO/CTO position) for the City of Spokane, Washington in March 2015 and is chartered to bring a new level of integration and service partnership to the City with an increasing focus on citizen engagement and access to City services through Strategic Planning, Smart City, Open Data, Emergency Management, and other initiatives. In 2016 the department name “Information” was changed to “Innovation” to better represent the many varied service needs and strategic future focus of the department and role.

Mr. Finch transitioned from the U.S. Army in November 2014 as Chief Operating Officer responsible for planning and operations of a U.S. Army Division of over 12,000 personnel. This included a final tour to Afghanistan in 2013 where he was responsible for all operations for two provinces in southern Afghanistan. Mr. Finch is currently an active member of the California Army National Guard in State level Army Operations.

In his previous 25-year civilian technology career, Eric was an I.T. Director for a Fortune 500 financial company and principal for a small technology and management consulting firm for 12 years. His roles included providing strategic direction and tactical leadership for information technology and innovation in the public and private sectors. His private sector work included consulting on technology, economic development, and tax base development for hundreds of City and County government organizations.

Eric has a Master’s of Business from the University of Southern California (USC) and holds over a dozen technical, management, and FEMA emergency management certifications including Project Management Professional and Lean Six Sigma Black Belt.

Digital Transformation’s Focus in the Shadow of COVID-19 & Cybersecurity in the Equation

  Presented by ACTRA

Digital Transformation has been a major focus affecting every sector over sometime now and a major contributor to increased organizational productivity and workforce transformation. COVID-19 resulted in virtually all organizations going partially or entirely virtual in response to CDC recommendations.

Questions we will answer in this discussion:

  • What lasting impact does COVID-19 have on digital transformation strategies in optimizing process flow and efficiency?
  • What unique cybersecurity considerations might this impact result in for practitioners?
  • Given the potential impact and power of process integration, machine learning, and AI, how is this effecting or may it affect digital transformation in the foreseeable future?

Panelists:
Frank Grimmelmann • President & CEO, ACTRA

Anthony Dezilva • Security Architect, On Semiconductor//Chief Architect ACTRA Global Watch Center
Arthur Hansen • CEO, INCUS5
Mike Manrod • Chief Information Security Officer, Grand Canyon Education (GCE)
Pete Kim • Chief Information Security Officer, Raytheon Missile Systems

Work from Home: Do You Have a Strategy?

  Presented by Nutanix

As we have seen in 2020, many companies are working to enable their employees to have a work from home capability. However, there are many factors that contribute to whether that will be possible or not. Are their apps supported? What devices are supported? How secure will they be? What latency issues will they incur and where is the data locality?

All of these topics and more will be addressed.

Talking to the Board About the New Realities of IT Security

  Presented by ExtraHop Networks

With the sudden shift of the global workforce from in-office to remote, IT teams quickly transformed their operations to accommodate the new realities of business — including large-scale adoption of work-from-home technologies, heightened activity on customer-facing networks, and greater use of online services.

While these examples of agility allowed business to continue, they also greatly increased the risk of misconfigurations and cyberthreats. Now, it’s looking like they could be here to say for a while. On top of that, bad actors have wasted no time trying to exploit new vulnerabilities. In the past several weeks, we’ve seen ransomware attacks affect several major organizations. These attacks come on the tail of a surge of attacks across the board brought on during the pandemic, as hackers scanned and took advantage of new workloads, and vulnerable VPN connections and misconfigurations left the gates to the network open.

When attacks like these make headlines, panicked board members have one question for CISOs: how can we be sure that won’t happen to us? We will share top strategies for CISOs to lead board-level conversations about risk management amidst the stark new realities of IT.

Shifting from ITSM to ESM as a Way to Enable and Transform the Enterprise

  Presented by ServiceNow

As a member of IT, have you found yourself doubting your relationship with the rest of the organization as you’re perceived as a cost center rather an equal part stakeholder with a common goal? Do you find yourself struggling to collaborate with the rest of the organization as the tech debt in your organization has created seemingly insurmountable silo’s? If you feel any of this describes your work environment and how IT may be perceived, please join the discussion in how the concepts of IT Service Management need to shift to a more inclusive Enterprise Service Management strategy. Ultimately, driving more effective technology purchasing, collaboration across the enterprise and re-branding of IT as an organizational enabler.